Leading Sanitary Manufacturing Company in North America Transforms Workflows to Elevate CSAT by 20%
The client is a reputable sanitary manufacturing company known for their innovative bathroom solutions. They reached out to us as they needed our help to overcome the following challenges of their growing business:
- Poor customer support
- Ensuring quality assurance
- Maintaining communication workflows
- Tracking projects effectively
With our solution, they achieved greater results, including:
- 20% increase in CSAT score
- 25% growth in productivity
- 43% reduction in Mean Time to Resolution (MTTR)
Do you want to know more about how we helped the client streamline workflows and maximize their impact? Download the case study now.